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Law School Downloads

DRM Info, FAQs & Troubleshooting

ISSUES LOGGING IN TO YOUR ACCOUNT:

A recent upgrade to our site has caused difficulty for some users during the login process. If you are having trouble logging in, the issue can almost always be solved by clearing your recent history (cookies, cache, form history, etc.). There are helpful articles at these links for clearing cookies (http://www.wikihow.com/Clear-Your-Browser%27s-Cookies) and cache (http://www.wikihow.com/Clear-Your-Browser%27s-Cache) depending on the browser you are using.
    
FREQUENTLY ASKED QUESTIONS:
 
Q: Can I listen to an audio download on my iPod?
Yes! Audio downloads are in MP3 format and can be placed on an iPod or similar device.
 
Q: How many times can I listen to the audio product that I purchased?
You own the mp3 files that you purchased, and you can listen to them as many times as you wish. You can listen to them on your computer, load them onto your iPod, etc.
 
Q: How many times can I view the PDF that I purchased?
You own the PDF that you purchased, and you may view it an unlimited number of times as you would view any other PDF. 

Q: If I purchased a video product, do I need to have a specific program to view the video?
 Yes. Your computer must have QuickTime installed, version 6 or later, to view the video. This program is available as a FREE download at https://support.apple.com/downloads/quicktime and will work on both MACs and PCs.

 
TROUBLESHOOTING:
 
Q: I purchased an audio product. How do I listen to it?
Follow these steps:
1. Log in to your LawSchoolDownloads.com account.
2. Go to My Account > My Downloadable Products.
3. Locate the order number and the title (link) of the file that you wish to download (you may also use the link(s) in the e-mail confirmation that you received from LawSchoolDownloads.com).
4. Click on the link, and a box will appear that gives you two options – (1) “Open with” or (2) "Save File". Click “Save File” and the file will download to the “downloads” area of your computer (e.g., “C:\Users\YourName\Downloads\[file name]”) or may give you an option to save the file where you choose. If you cannot locate it, use the “search” function on your computer to determine where downloaded files save automatically. If you choose “Open with” before saving, each time you open the file this way, you will use one of your 3 download attempts.
5. The file that you downloaded will be either an .mp3 file or a .zip file that contains .mp3 files.
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